Purpose

The Account Manager’s role is to increase sales and margins by attracting new customers and expanding Medline’s product and service offering to our existing customers within the region of North of Czech Republic.

Activities and responsibilities

• Designs and executes an account plan to build new and grow existing business
• Creates and maximises customer value and loyalty, resulting in long-term relationships
• Collectively works with internal team members like Clinical Sales, Product Managers and Customer Service Agents to drive sales success and customer satisfaction
• Manages tenders and price quotations in collaboration with the Customer Service & Tender Management team as well as the product divisions
• Gains customer insights and identifies the right customer stakeholders to help drive the purchasing process
• Works according to the Challenger Sales methodology
• Launches new products and solutions to customers
• Takes active involvement in the complaint process for his/her own customers
• Provides sales forecasts and updates them regularly
• Maintains and uses CRM data to improve (his/her own) performance
• Collects customer feedback and market insights, and makes suggestions for improvements on products and services to the product divisions
• Organises symposia, conferences and regional exhibitions to promote products (both online and offline)

Profile

• Successfully completed higher education or relevant work experience in business and/or healthcare
• Healthcare industry experience and knowledge of hospital decision-making processes are advantageous
• Minimum 2 years of experience in sales
• Able to quickly build relationships with key people internally and externally
• Strong drive for results
• Well-organised and structured
• Able to work in a demanding environment
• Solid analytical skills
• Strong communication and influencing skills
• Fluent in English and the local language

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