Purpose

The Business Development Managers (BDM) role is to increase sales and margins by focussing sales activities on large and complex customer groups within Kitpacking and Industry customers. The BDM attracts new customers and expands Medline’s product and service offering to our existing customer groups.

Activities and responsibilities

• Designs and executes an account plan to build new and grow existing business within specific customer groups
• Creates and maximises customer value and loyalty, resulting in long-term relationships
• Collectively works with internal team members like Clinical Sales, Product Managers and Customer Service Agents to drive sales success and customer satisfaction
• Manages procurement processes and price quotations in collaboration with the Customer Service & Tender Management team as well as the product divisions
• Gains customer insights and identifies the right customer stakeholders to help drive the purchasing process
• Maximises gross margin by thorough price management and regular review
• Launches new products and solutions to customers
• Takes active involvement in the complaint process for his/her own customers
• Provides sales forecasts and updates them regularly
• Maintains and uses CRM data to improve (his/her own) performance
• Proactively assesses, clarifies and challenges customer needs on an ongoing basis
• Collects customer feedback and market insights, and makes suggestions for improvements on products and services to the product divisions

Profile

• Successfully completed higher education or relevant work experience in business and/or healthcare
• Minimum 5 years of experience in sales
• Able to quickly build relationships with key people internally and externally
• Solid industry experience and knowledge of decision making processes in B2B settings.
• Understands tender processes and able to adjust strategy accordingly
• Solid analytical skills
• Well-organised and structured
• Ability to achieve results in a fast-paced, changing, highly demanding environment
• Strong communication and influencing skills
• Fluent in English and the local language

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