Department: Customer Service

Role reports to: Customer Service Manager

Location: San Fernando de Henares, Madrid

Purpose

The purpose of a DSR at Medline is to offer our clients excellent sales advice and incident resolution in collaboration with the Sales department in particular, and with other key departments in general.

Specifically, we are looking for a colleague to support the Sales team in Spain, therefore Spanish is absolutely necessary for this position.

How can you help us?

• Enter customer orders into the system – QAD. (valuable experience in EDI orders).
• Constantly monitor the orders from their introduction in the system to the issuance of the invoice
• Resolve order incidents in collaboration with the assigned Account Manager to provide an excellent customer experience according to internal processes and policies.
• Review all reports regularly to ensure proper maintenance and support month-end and year-end closings.
• Complete required training to allow you to perform the job with the greatest efficiency.
• Taking inbound customer calls
• Perform any other task within the scope, spirit, and purpose of the role, as requested by the direct department manager

Are you our match

• Bilingual level in Spanish
• Intermediate level of English
• Customer Orientation with high communication skills
• Higher or intermediate-level training in Administration
• Valuable experience of at least one year in the customer service department, especially in the Medical Devices sector.
• High usability of MS Office (Word, Excel, PowerPoint, etc.)
• Ability to be methodical, and organized and prioritize tasks in a high workload environment.
• Capacity for teamwork
  

We have everything covered

• A hybrid work system: two days at home/three at the office
• Shorter working day every Friday of the year, the months of July and August and at Christmas!
• 25 days' vacation - Because we also focus on personal development
• Meal vouchers
• Company pension plan - We increase our contributions to your pension plan throughout your employment because setting you up for a successful retirement is important to us
• Life insurance and medical insurance
• Fresh fruit, free coffee, subsidised lunch and other benefits
• Comprehensive induction by experienced colleagues - An individually tailored onboarding plan and fixed contacts so you can be off to a great start
• Modern Workplace - Environment with restaurant services, gym, bank, post office and transport
• Employee Assistance Programme – So that your mental well-being is taken care of
• A range of training opportunities - We actively support you in your development

At Medline Iberia, we believe that diversity and inclusion are essential for achieving success and fostering innovation. We are committed to promoting an inclusive work environment where everyone is valued and respected for their unique differences. Through our selection processes, we are dedicated to ensuring equal opportunities and fairness for all candidates, regardless of their background, gender, sexual orientation, age, disability, religion, or any other personal characteristic

Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners. Click here to discover what Medline is doing to make healthcare more sustainable for people and the planet.

To find out more about Medline, you can access our website via this link.