QA Complaints Technician

Department: Quality
Reports to: Comp. & Suppliers Quality Manager
Location: Partizanske (SVK)

About us

Medline is a leading provider of medical-surgical products and supply chain solutions, serving all points of care. Through a wide-ranging product portfolio, a robust supply chain network and modern clinical solutions, Medline helps healthcare providers (HCPs) improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, United States, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. Outside the US, Medline International B.V. serves as the international headquarters and is located in the Netherlands (currently Arnhem; to be moved to Utrecht in 2025). To learn more about Medline’s operations in Europe, visit www.medline.eu.

Purpose

Medline Europe is seeking a detail-oriented candidate to manage customer complaints. You will coordinate investigations and corrective actions with suppliers and handle SCAR (Supplier Corrective Action Request) processes. Clear communication with internal teams and suppliers will be essential. This role suits someone with strong analytical skills and a passion for quality assurance.

How can you help us?

• Managing customer complaints from reception to investigation report, including sample analysis
• Coordinating SCAR (Supplier Corrective Action Request) processes from initiation to closure
• Ensuring timely communication with internal and external stakeholders
• Collaborating with suppliers, finance, and internal teams to handle credit note requests and close NCRs (e.g. destruction, return to vendor)
  
• Responding promptly to Vigilance Team and competent authorities
• Monitoring recurrence and risks, and informing the Supplier Quality Manager when needed
• Verifying the effectiveness of corrective actions
• Cooperating with the quality and manufacturing teams at the MAS production site
• Participating in defining and implementing corrective and preventive actions with the International Quality team
• Supporting internal and external BSI certification audits
• Maintaining and archiving quality documentation

Are you a match?

• Advanced level of English (written and spoken)
• Advanced MS Office skills, especially Excel
• Team spirit, strong communication and organizational skills
• Responsible approach, attention to detail, analytical thinking
• Good time management and ability to work autonomously
• Orientation on priorities and deadlines
• Familiarity with QM databases and software tools
• Basic knowledge of statistical analysis

What we offer

• Annual bonus of 7% of gross annual salary, paid twice a year based on KPI performance
• Transportation allowance
• Seniority bonus
• Meal allowance in the cafeteria
• Financial reward for improvement suggestions

Ready for a new challenge?

Medline thrives when everyone feels truly connected and empowered to contribute their unique insights. We aim to ensure an environment where every individual feels a strong sense of belonging and is fully engaged. We're eager to welcome applicants, regardless of background and/or lived experiences, recognizing that our differences in perspectives enables us to carry out our mission to help improve healthcare delivery and outcomes. We look forward to receiving your application.

Contact

Please apply below with your CV or LinkedIn profile before 31.10.2025. We look forward hearing from you!