Customer Service Agent

Department: Customer Service
Reports to: Supervisor Customer Service
Location: Brussels

About us

Medline is a leading provider of medical-surgical products and supply chain solutions, serving all points of care. Through a wide-ranging product portfolio, a robust supply chain network and modern clinical solutions, Medline helps healthcare providers (HCPs) improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, United States, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. Outside the US, Medline International B.V. serves as the international headquarters and is located in the Netherlands (currently Arnhem; to be moved to Utrecht in 2025). To learn more about Medline’s operations in Europe, visit www.medline.eu.

Purpose

In this role, you will provide world‑class customer service to our customers and account managers. You will be responsible for delivering fast, accurate, and professional support to ensure an excellent customer experience.

How can you help us?

In this role, you will help us by:

• Taking full responsibility for customer orders – you will enter orders, track shipments, and ensure they are delivered on time.

• Solving problem situations by taking the necessary steps to resolve issues quickly and effectively.

• Providing proactive updates to customers and account managers about the status of their orders.

• Owning the entire EDI order process, from the moment the order is placed until the invoice is issued.

• Delivering excellent customer service to ensure customer needs are met, satisfaction is high, and long-term relationships are maintained.

• Keeping accurate records of customer complaints and making sure each complaint is handled promptly and in line with established processes and approval flows.

• Actively suggesting improvements to our systems and processes and helping with their implementation.

• Updating the CRM system to log issues, resolutions, and trends, and responding to inquiries from stakeholders and partners.

Are you a match?

You might be a great match for this role if you:

• Have 1–2 years of experience in a contact center, customer service, or another customer-facing role, and/or have completed commercial vocational education.

• Communicate confidently — you have strong oral, written, and interpersonal communication skills.

• Take pride in delivering excellent customer service.

• Can prioritize and organize a busy workload effectively.

• Stay calm and professional when handling challenging customer situations.

• Feel confident interacting with people at all levels, both internally and externally.

• Are proficient in English and the local language.

• Have strong organizational skills and a structured, methodical way of working.

• Are comfortable working in MS Office.

• Bring a positive, action‑oriented attitude.

• Work well both independently and as part of a team.[List only mandatory and objective requirements]

What we offer

• Market related salary and a bonus plan

• A range of training opportunities

• Employee Assistance Program

• Hybrid working option

• International working environment

Ready for a new challenge?

Medline thrives when everyone feels truly connected and empowered to contribute their unique insights. We aim to ensure an environment where every individual feels a strong sense of belonging and is fully engaged. We're eager to welcome applicants, regardless of background and/or lived experiences, recognising that our differences in perspectives enables us to carry out our mission to help improve healthcare delivery and outcomes. We look forward to receiving your application.

Contact

Please apply below with your CV or LinkedIn profile before 20th April 2026 . We look forward hearing from you!