IT Support Technician (Desktop & Network Support) - Level Entry
Role reports to: Manager Technology Support
Location: Madrid
Contract: Permanent
Purpose
Provide support to the Desktop team by resolving network, connectivity, and telecommunications issues as they arise. The role will cover all European countries within the Helpdesk, responding to tickets submitted by Medline employees.
How can you help us?
Provide first-line IT support for end-user environments, including network, connectivity, and telecommunications issues
Deliver remote support to Medline users across European locations
Manage and prioritize tickets in the helpdesk system, ensuring accurate documentation and resolution
Collaborate with global IT teams to ensure network and application stability
Configure and maintain IT equipment and telecommunication systems
Support on boarding, off boarding, and change management processes
Keep users and stakeholders informed on critical incidents
Recover data and ensure system continuity when needed
Guide and support users in the effective use of IT applications
Liaise with external vendors to resolve hardware and software issues
Ensure proper documentation in line with internal processes and compliance requirements
Stay up to date with new technologies and systems
Are you our match
IT Education or equivalent experience (1-2 years)
Basic experience in troubleshooting in a Windows environment
Basic experience in troubleshooting PC hardware issues (i.e. Monitors, Printers, Hard drives), as well as a basic understanding of Networking
Microsoft or other technical certifications, or experience in a Microsoft Windows environment are preferred
Demonstrated ability to analyze and resolve problems
Good written and verbal communication skills
Languages: Spanish and English (fluently)
Customer focused
We have everything covered
Company pension plan - We increase our contributions to your pension plan throughout your employment because setting you up for a successful retirement is important to us
Life insurance and medical insurance
Comprehensive induction by experienced colleagues - An individually tailored onboarding plan and fixed contacts so you can be off to a great start
Modern Workplace - Environment with restaurant services, gym, bank, post office and transport
Employee Assistance Programme – So that your mental well-being is taken care of
A range of training opportunities - We actively support you in your development
At Medline Iberia, we believe that diversity and inclusion are essential for achieving success and fostering innovation. We are committed to promoting an inclusive work environment where everyone is valued and respected for their unique differences. Through our selection processes, we are dedicated to ensuring equal opportunities and fairness for all candidates, regardless of their background, gender, sexual orientation, age, disability, religion, or any other personal characteristic.
Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners. Click here to discover what Medline is doing to make healthcare more sustainable for people and the planet.
To find out more about Medline, you can access our website via this link.
- Department
- IT
- Locations
- Madrid
- Remote status
- Hybrid
Madrid
Our Medline Success Factors
Do you recognise yourself in these factors? Then Medline might be a great place for you to work! We believe that the way in which people approach their work, collaborate with their colleagues and fulfil the needs of our customers are just as important as their technical and professional skills, and play a big role in professional and personal success.
