Customer Service Representative - Join Our Team on a Fixed‑Term Basis

Department: Customer Service
Reports to: Team Lead CS
Location: Partizánske

About us

Medline is a leading provider of medical-surgical products and supply chain solutions, serving all points of care. Through a wide-ranging product portfolio, a robust supply chain network and modern clinical solutions, Medline helps healthcare providers (HCPs) improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, United States, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. Outside the US, Medline International B.V. serves as the international headquarters and is located in the Netherlands (currently Arnhem; to be moved to Utrecht in 2025). To learn more about Medline’s operations in Europe, visit www.medline.eu.

Purpose

This position is opened as a maternity leave replacement, with the primary responsibility of working closely with Account Manager(s) to support a dedicated portfolio of customers while delivering world‑class customer service through strong relationships and a solid understanding of their business needs.

How can you help us?

• Works closely with dedicated Account Manager(s) and their customers providing personalized service for any queries and requests in a timely and professional manner

• Ensures complete and accurate problem resolution related to product or system issues to provide quality service and high client retention

• Processes administrative tasks given by the Account Manager for example arrange special delivery requests for key orders (specific accounts, reports, analysis, ESM (approval matrix), pricing)

• Assists and processes quotes on behalf of dedicated Account Managers

• Provides information regarding order status and any backorders to customer/Account Manager

• Uses effective communication to resolve all customer requirements

• Provides customers with products/sales information upon request

• Actively suggests and assists with implementing any improvements of systems and processes

• Updates CRM system to track all issues and resolutions, reports on trends and responds to inquiries from stakeholders and partners

• Achieves set KPI's in accordance with company requirements

Are you a match?

• Minimum of 2 years’ experience in contact/customer centre or customer facing roles and/or commercial education

• High level of oral, written and interpersonal communication skills

• Takes pride in providing excellent customer service to maintain customer satisfaction

• Able to prioritize and organize a busy workload

• Ability to remain calm and professional when dealing with customers

• Confident in dealing with individuals at all levels both internally and externally

• Proficient in English and Slovak language

• Strong organizational skills, leading to a methodic and structured way of working

• Proficient in MS Office

• Able to work well as part of a team or on own initiative

What we offer

• Fixed Performance-based Annual Bonus

• Flexible Working Hours

• Hybrid Work Model (Work-from-Home Option)

• Professional Development & Training Opportunities

• Employee Well-being Program (Mental, Legal, Financial Support)

Ready for a new challenge?

Medline thrives when everyone feels truly connected and empowered to contribute their unique insights. We aim to ensure an environment where every individual feels a strong sense of belonging and is fully engaged. We're eager to welcome applicants, regardless of background and/or lived experiences, recognising that our differences in perspectives enables us to carry out our mission to help improve healthcare delivery and outcomes. We look forward to receiving your application.

Contact

Please apply below with your CV or LinkedIn profile before 20th May 2026 . We look forward hearing from you!